Amazon & Flipkart Account Specialist

3 weeks ago


Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

Job Title: E-Commerce Business Associate

Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities, forecasting sales and resolving conflicts to grow the business using positive customer experience.

Job Objectives:

• Retain long-term consumer relationships

• Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

• Organise e-commerce activities

Roles & Responsibilities:

• Managing Online Portals of clients

• Manage online e-commerce accounts of clients

• Respond to customer web inquiries regarding online merchandise or service orders

• Assist customers with product selection, answer basic questions and suggest various product options that are available

• Understanding client problems

• Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue

Competencies Required:

• Excellent written and verbal communication skills

• Proficiency in MS Office and relevant software

• Excellent organisational and time management skills

• Ability to work collaboratively with other departments

• Handle multiple projects/assignments at the same time

Preferred Education:

• Any Graduate or Post Graduate (B.E./B.B.A./M.B.A.)



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