Customer Service Representative

2 days ago


Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
About Visa Roots

Visa Roots is a leading travel management company with offices in various locations.

We are looking for professionals to join our customer service team as Customer Service Executives.

Your role will be the first point of contact for clients, providing assistance across phone, email, and chat channels.

You will be responsible for:

  • Responding to client inquiries in a timely and professional manner
  • Providing accurate information regarding services, procedures, and requirements
  • Handling and resolving client complaints and issues with empathy and efficiency
  • Maintaining detailed records of all client interactions and transactions

In this role, you will work closely with internal departments to ensure seamless communication and effective issue resolution.

Key Responsibilities
  1. Deliver exceptional customer service via multiple channels
  2. Provide expert consultation and guidance on visa application processes and travel management
  3. Assist clients in completing required forms and documentation
  4. Maintain accurate records of client interactions and transactions

The ideal candidate will possess strong verbal and written communication skills, excellent problem-solving abilities, and the ability to manage multiple tasks and prioritize effectively.

Requirements
  • Minimum 2 years of experience in a customer service or client support role
  • Strong interpersonal and communication skills
  • Ability to work collaboratively in a team environment
  • Proficiency in Microsoft Office Suite (Word, Excel)
What We Offer
  • A positive and dynamic work environment
  • Competitive salary
  • Private medical insurance
  • Flexible work schedules
  • Opportunities for professional development


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