
Global Customer Service Representative
12 hours ago
We are seeking an experienced customer service representative with excellent communication skills to coordinate with Australian customers and stakeholders in a global customer service environment.
This position involves effective issue resolution, order management, and quality assurance. The ideal candidate will possess strong problem-solving abilities, a customer-centric mindset, and experience handling international customer interactions and written correspondence.
- Key Responsibilities:
- Serve as the single point of contact for issue resolution and customer communication via calls and messages throughout the order delivery lifecycle.
- Perform accurate feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines throughout the qualification process.
- Manage internal and external stakeholder engagement, including end customers, teams, and authorities, ensuring clear, concise, and timely communication.
- Evaluate 100% Quality and Key Performance Indicator (KPI) compliance for all deliverables.
- Generate daily dashboards on order status and update customers according to the agreed process.
Requirements:
- Minimum 1+ years of experience in International Call center operations (Australian English).
- Order Management knowledge is preferred.
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