Business Transformation Director

11 hours ago

Guntur, Andhra Pradesh, India beBeeInnovation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Opportunity: Strategic Business Transformation

We are seeking an experienced Transformation Manager to lead business transformation using AI, data science, and Six Sigma.

About the Role
  1. Strategic Leadership:
  • Leverage Lean Six Sigma methodologies to drive cost reduction, process efficiency, and quality improvement across global operations.
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, utilization, SLA adherence, and customer experience metrics (CSAT, FCR, etc.).
AI/ML-Driven Innovation:
  • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
  • Collaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
Process Optimization & Improvement:
  • Leverage business intelligence tools to analyze operational performance and identify opportunities for process optimization and improvement.
  • Develop and implement targeted solutions to address operational gaps and improve overall efficiency.
Cross-Functional Program Execution:
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
  • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
Capability Building & Change Management:
  • Lead the organizational shift towards greater digital maturity, focusing on areas like AI literacy and digital transformation.
  • Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations, fostering continuous improvement across business functions.

A talented individual who can drive business transformation using AI, data science, and Six Sigma is sought after. If you have a strong background in transformation management and a passion for innovation, please consider this exciting opportunity.

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