
Travel Experience Specialist
17 hours ago
As a travel expert, you will be responsible for crafting unforgettable memories for our clients. Whether it's a honeymoon trip, a corporate journey, or a family vacation, you will be the specialist who personalizes every moment to make it truly special.
You will work closely with our product, marketing, and operations teams to build better processes, enhance offerings, and continuously improve customer delight.
- Design bespoke travel packages aligned with customer interests, timelines, and budgets.
- Stay updated on trending destinations, seasonal offerings, and exclusive experiences.
- Use our in-house tech platform to deliver real-time itinerary options with maximum flexibility.
You will handle end-to-end bookings including flights, accommodations, activities, and transfers, and liaise with trusted vendors, airlines, and hotel partners to secure competitive rates and ensure smooth operations.
Additionally, you will provide pre-trip guidance, on-trip assistance, and post-trip support with care and attention to detail, proactively resolving issues to ensure a seamless travel experience that leads to happy, loyal customers.
And finally, you will achieve and consistently exceed monthly sales goals through new client acquisition and repeat business, cross-selling and upselling premium experiences that add value for customers and revenue for the company.
Required Skills and QualificationsTo succeed in this role, you will need:
- Familiarity with global and domestic travel destinations, packages, and pricing trends.
- Excellent communication, interpersonal, and persuasion skills.
- Strong negotiation skills and vendor relationship management.
Moreover, you should be comfortable with travel booking platforms (e.g., GDS), CRM tools, and Microsoft Office, and able to quickly learn and adapt to our proprietary itinerary builder system.
Fluency in English is essential, with additional regional or international languages being an added benefit.
BenefitsWe offer a high-growth environment where you can thrive, limitless incentives where your earning potential is unlimited, top-class training where you'll be equipped with destination knowledge, product tools, and customer insights to succeed from day one, and a startup culture with a solid foundation where you can enjoy agility without compromising stability.
What's more, we have accelerated career path opportunities for freshers through our 12-month Team Lead Programme, exciting perks such as free snacks and sponsored trips for top performers, and a culture that celebrates success.
OthersThis is a role that requires passion, enthusiasm, and dedication to delivering exceptional customer experiences. If you're up for the challenge, apply now
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