End-to-End Business Manager

2 weeks ago

Kota, Rajasthan, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
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Job Summary

The primary responsibility of this role is to oversee the entire lifecycle of new business issuance, including work-in-progress management and strategic initiatives.

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  • \
  • Relationship Management: Strengthen relationships with regular engagement with distribution heads, monitor and improve performance through regular monitoring and feedback.\
  • Managing New Business: Ensure daily traction on WIP to meet monthly targets, drive WIP clearance through hub teams, and identify opportunities for improvement and process excellence initiatives.\
  • Data and Reporting: Deliver reports and analysis on business parameters to derive plans for improvement, enable and support distribution with data sets, reports, and dashboards, and automate reports through collaboration with internal departments.\
  • Process Control and Monitoring: Ensure compliance with AxisMaxlife and IRDAI norms, maintain and update SOPs, document changes in processes, and ensure service requests are processed as per defined SLAs.\
  • Projects and Continuous Improvement: Conduct benchmarking internally and externally to establish best-in-class delivery and quality standards, roll out new guidelines for distribution adherence, and develop team members to perform effectively and efficiently.\
  • Measures of Success:\
    • \
    • Monthly governance engagements with Distribution leaders/Head.\
    • Publishing Monthly Issuance Dashboard/Scorecard.\
    • Driving Operational efficiencies with Distribution team.\
    • FTR of 85%.\
    • Drive customer satisfaction through resolution of escalations and requests with TAT.\
    • # of projects completed - Complete 1 Green/Black belt project for the year.\
    • Talent retention, >10% attrition for G2M2abv.\
    • Accurate reconciliation of business data/reports.\
    • User-friendly customization of analytical report.\
    • Number of Initiatives deployed to bring in process improvements.\
    • Effective alignment across departments with minimal escalations.\
    • Desired Qualification and Experience:\
      • \
      • Graduate/Post Graduate in Management.\
      • Must have a minimum of 10+ years of experience.\
      • 5 years in relationship management and Banca operations management.\
      • Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes.\
      • Good communication & analytical skills.\
      • Strong data skills and solution-centric approach.\
      • Customer-centric approach.\
      • Process documentation and systems approach.\
      • Computer skills in using databases and office management software including spreadsheets/presentation skills.\
      • Team management and strong relationship skills.\\/div>

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