Customer Experience Innovation Leader

3 days ago


Vadodara, Gujarat, India beBeeDigital Full time ₹ 15,00,000 - ₹ 20,00,000
Lead Digital Transformation in Customer Service

We are seeking a seasoned Digital Strategy Manager to spearhead digital initiatives within our call center operations.

This key role will focus on developing and driving strategic plans that align with business objectives, leveraging data and analytics to boost efficiency and customer satisfaction.

  • Develop and execute comprehensive digital strategies that drive business growth and enhance customer experience
  • Manage and optimize digital channels, including chat, email, web, and self-service platforms
  • Collaborate closely with cross-functional teams to integrate AI, automation, and emerging technologies
  • Track key performance indicators (KPIs) and report impact of digital initiatives
Requirements
  • 5+ years of experience in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems, analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
Preferred Qualifications
  • Background in B2C/B2B customer service environments
  • Certifications in digital marketing, Agile, or CX tools


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