Career Opportunity

2 days ago


Hubli, Karnataka, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Technical Customer Support Lead

This is an urgent opening for a Technical Customer Support Lead. The ideal candidate should have 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles.

The role involves providing exceptional customer support, resolving complex issues, and improving customer satisfaction.

  • Responsibilities:
  • • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes.

  • • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.

  • • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment.

  • • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.

  • • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.

  • • Detail-oriented with a commitment to accuracy, quality, and data security.

  • • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.

  • • Intermediate understanding of technical systems, APIs, and SQL.

  • • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.

  • • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

  • • Minimum 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.

This is an excellent opportunity for someone looking to grow their career in a dynamic and challenging environment. If you are interested, please share your updated CV with us.



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