
Career Opportunity
2 days ago
This is an urgent opening for a Technical Customer Support Lead. The ideal candidate should have 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles.
The role involves providing exceptional customer support, resolving complex issues, and improving customer satisfaction.
- Responsibilities:
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes.
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment.
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
• Detail-oriented with a commitment to accuracy, quality, and data security.
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
• Intermediate understanding of technical systems, APIs, and SQL.
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.
• Minimum 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.
This is an excellent opportunity for someone looking to grow their career in a dynamic and challenging environment. If you are interested, please share your updated CV with us.
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