Customer Success Associate

12 hours ago

Tirupati, Andhra Pradesh, India beBeeRelationship Full time ₹ 40,00,000 - ₹ 1,20,00,000

Job Title: Customer Success Associate

Job Summary:

We are seeking a skilled Customer Success Associate to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the satisfaction and retention of our customers.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Work closely with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Collaborate with sales teams to identify new business opportunities and drive revenue growth.
  • Analyze customer data and provide insights to inform business decisions.
  • Stay up-to-date on industry trends and competitor activity to ensure we remain competitive.

Requirements:

  1. Proficiency in English communication and written skills is mandatory.
  2. Computer Science or technical background preferred, but not mandatory.
  3. Prior experience in Edtech B2C sales is preferred (min 6 months).
  4. Exceptional communicator and influencer who can deliver a sales pitch like a charm and maintain healthy customer relationships.
  5. Result-driven with experience in an extremely target-centric job.
  6. Self-learner with a high grasping ability and can learn about the product & services within 2 days.

Benefits:

  • Free Lunch & Dinner
  • Exposure to a fast-paced Ed-Tech startup
  • Health Insurance
  • PF Contribution

What We Offer:

  • A collaborative, mission-driven team culture
  • Career growth opportunities

Location: HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

This is an exciting opportunity to work with a young and smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding.

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