Program Director

4 days ago


Kurnool, Andhra Pradesh, India beBeeproject Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Project Management Expert

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software.

 

Key Responsibilities:

  • Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery.
  • Act as the primary point of contact for customers, steering project discussions and managing expectations.
  • Forefront the development and implementation for solutions, ensuring alignment with client requirements and business objectives.
  • Maintain a project tracker for each of the projects and proactively escalate for leadership intervention
  • Lead, mentor, and manage a team of project managers, liaison with developers, QA, and other stakeholders involved for a project delivery.
  • Foster a collaborative and results-driven team environment, promoting accountability and professional growth.
  • Monitor team performance and provide constructive feedback to ensure project milestones are met.
  • Ensure JIRA adherence
  • Conduct regular status meetings and act as the bridge between technical teams and business stakeholders.
  • Collaborate with cross-functional teams to resolve challenges and streamline workflows.
  • Maintain proactive communication with customers, addressing concerns and identifying areas for improvement.
  • Develop and execute weekly and monthly business review plans with clients.
  • Prepare and present project performance reports, highlighting successes, challenges, and actionable insights.
  • Drive discussions to align on future goals and priorities during reviews.
  • Identify project risks and implement mitigation strategies to ensure smooth delivery.
  • Troubleshoot technical and operational issues, ensuring quick resolution to maintain project timelines.
  • Implement industry best practices to improve project management workflows.
  • Innovate processes to enhance the efficiency and effectiveness of project execution.


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