Cloud Technology Solutions Expert

4 days ago

Davangere, Karnataka, India beBeeOmnichannel Full time ₹ 60,00,000 - ₹ 80,00,000

Omnichannel Cloud Telephony Specialist

Job Summary:

This role focuses on designing and implementing outbound solution strategies using contact center technology solutions and Omni Channel ACD technology.

Key Responsibilities:
  • Develop dialer agent scripting, disposition, and reporting solutions.
  • Collaborate with the business development team and client services team on technology solutions.
  • Monitor performance and efficiencies, provide recommendations for improvements.
  • Document all work with systems and servers.
Requirements:
  • Advanced Microsoft Office skills, including MS Excel, MS Word, and MS PowerPoint.
  • Expertise in SQL Server Management Studio, including SQL coding, querying, and stored procedures.
  • Minimum 2-3 years' experience in a call center environment with experience in an outbound analytical role.
  • Previous experience running and developing strategy on an Outbound Dialing Platform.
  • Excellent verbal and written communication, interpersonal skills, and presentation skills.
  • Strong Project Management, analytical, and statistical analysis skills.
Attributes & Attitude:
  • Dynamic and dependable.
  • Ability to work under high pressure.
  • Excellent interpersonal and communication skills.
  • Integrity and drive.

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