Customer Service Representative Opportunity

3 days ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 18,000
Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.


Key Responsibilities:
  • Handle incoming calls and respond to customer inquiries in a timely and professional manner.
  • Making outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

Required Skills & Qualifications:

A graduate or diploma holder in any discipline with 0-2 years of experience in customer support (voice process). Freshers are welcome.

Excellent verbal communication skills in English and local language, if applicable. Good listening skills, patience, and empathy when dealing with customers.

Basic computer knowledge (MS Office, Email, CRM tools). Ability to work in shifts (if required).


Benefits:

Internal career growth opportunities

Fun work culture


Working Days & Shift:

5 days a week

Rotational shifts (24/7 environment may apply)

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