
Advanced Network Security Solutions Expert
1 day ago
Job Summary:
We are seeking a highly skilled professional to manage and own support tickets, design and implement changes, and work closely with the solution delivery team.
Key Responsibilities:
- Regular communication with existing customers to deliver exceptional service
- Provide advanced support for incoming customer queries and escalations, taking ownership of incidents, changes, and service requests
- Plan and complete projects assigned by the Head of Advanced Network Security, collaborating with cross-functional teams
- Document customer solutions and best practices
- Develop and execute DR/Failover Testing strategies
- Support and mentor junior engineers, providing resources and guidance
Required Qualifications:
- CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level certification
- In-depth knowledge of network security devices and protocols, including layer 2 and 3 networking
- Expertise in troubleshooting and fault isolation
- Advanced understanding of OSPF and BGP in an ISP environment
- Experience with firewalls: Palo Alto, FortiGate, Cisco ASA
- Familiarity with Cloud products: Azure / Amazon AWS
- Proven experience working within a Managed Service Provider Environment
- Basic programming skills in network automation
Benefits of this role include:
- Opportunity to work on complex network security projects
- Collaborative team environment
- Professional development and growth opportunities
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