Salesforce Platform Operations Lead

2 days ago


Pune, Maharashtra, India Live Connections Full time

Live Connections is seeking a highly skilled Salesforce Platform Operations Lead to join their team in Pune or Mumbai. This full-time role offers an estimated annual salary of ₹35,00,000 to ₹50,00,000.

About the Role:

This position involves collaborating with stakeholders to streamline workflows by leveraging Fusion Automation. The successful candidate will provide guidance on setting up automation for project templates, user roles, access permissions, and system configurations. As a consultant, they will offer expert-level support for Adobe Fusion-related inquiries and troubleshoot technical issues related to Adobe Workfront.

Main Responsibilities:

  • Develop and deliver training programs, workshops, and documentation to educate users on Adobe Workfront functionalities and best practices.
  • Assist in creating user guides, SOPs, FAQs, and other support materials to facilitate user adoption and self-service support.
  • Conduct user feedback sessions and gather insights to identify areas for improvement and optimize Adobe Workfront usage.
  • Collaborate with cross-functional teams to understand requirements and align Adobe Workfront capabilities accordingly.
  • Build relationships with internal and external stakeholders as a trusted advisor on Adobe Fusion-related matters.
  • Communicate effectively with stakeholders, providing regular updates on project status, issues, and resolutions.

Key Qualifications:

  • A minimum of 12-15 years of experience in Salesforce Marketing Cloud (SFMC).
  • Strong knowledge of Adobe Workfront, including its features, updates, and enhancements.
  • Excellent communication and collaboration skills.

Benefits:

This role offers a unique opportunity to work with a dynamic company like Live Connections, where you can grow your skills and contribute to innovative projects. If you are passionate about Salesforce and eager to take on new challenges, please apply.



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