Support Specialist for Enterprise Systems

6 days ago

Tirupati, Andhra Pradesh, India beBeeApplication Full time US$ 1,40,000 - US$ 1,70,000

We are currently seeking an experienced professional to join our global support team in the role of Application Support Engineer.

This is a challenging opportunity for someone who wants to be part of a dynamic environment and work with cutting-edge technologies. In this role, you will be responsible for monitoring, troubleshooting, and resolving issues related to enterprise-grade systems including IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, as well as various cloud-native database platforms.

Key Responsibilities
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across multiple platforms.
  • Meet defined SLAs for incident response and resolution.
System Monitoring & Maintenance
  • Perform regular health checks and performance monitoring of applications and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.
Documentation & Knowledge Sharing
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.
Compliance & Security
  • Ensure all activities comply with organizational security standards.
  • Follow access and onboarding policies based on client environment guidelines.

Required qualifications include:

  • IBM Sterling B2B: Experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.

Preferred candidates have 5–10 years of experience in production application support roles, familiarity with cloud-native monitoring and alerting tools, and the ability to triage and resolve cross-platform issues efficiently.

What we offer includes exposure to cutting-edge technologies, opportunities to work with global teams and clients, rotational flexibility and work-life balance initiatives, and a supportive environment for continuous learning and upskilling.

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