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Service Operations Specialist

2 weeks ago

Hubli, Karnataka, India beBeeClient Remote Work Freelance Full time ₹ 9,00,000 - ₹ 12,00,000

Key Skills for Success

The ideal candidate will possess strong interpersonal and organizational skills to handle client interactions and internal communications effectively. They will be responsible for building strong relationships with clients by understanding their needs and providing tailored service options.

Responsibilities:

  • Support account managers in managing ongoing projects.
  • Handle client inquiries, translating and updating internal teams as needed for seamless communication.
  • Develop and maintain effective working relationships with clients by understanding their requirements and providing personalized solutions.
  • Prepare and submit timely invoices according to contractual agreements.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement process improvements to enhance services and efficiency.

Qualifications:

  • N1/N2 level Japanese language certification, demonstrating advanced proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in life sciences is an asset.
  • Advanced Microsoft Office skills, particularly in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.