IT Operations Management Professional

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Key Responsibilities

As a key member of the Microland team, you will be responsible for defining and implementing business-specific process workflows that are simple to understand and execute. You will work closely with customers to drive goals in synergy with their critical to quality (CTQs) requirements.

Key Skills Required
• Strong IT operations management skills
• Ability to analyze and interpret process workflows
• Excellent communication and problem-solving skills

Education and Qualifications
• Bachelor's degree in a related field (e.g. engineering, computer science)

Certification and Training
• ITIL Intermediate Certificate

Job Responsibilities
1. Define business-specific process workflows that are simple to understand and execute
2. Drive goals in synergy with customer CTQs
3. Overcome failure modes by tweaking service operation procedures or people skills
4. Audit process workflows as per definition of Incident Management
5. Identify and prioritize CTQs
6. Problem Management - Diagnose, root cause analysis, identify permanent fix
7. Change Management - Present and review change plans, analyze change records/process
8. Configuration Management - Manage defined CM processes and procedures
9. Identify configuration information, document and maintain as per process
10. Release Management - Manage release plans, analyze quality of tests and test plan
11. Availability Management - Recommend workarounds as needed, service restoration as primary goal
12. Financial Management - Manage service billing process as per signed-off SOWs with customer
13. Capacity Management - Ensure adequate performance and capacity for all IT services
14. ITSCM process management, interpreting plans, test reports, etc.
15. Vendor Management - Drive effectiveness of VM process, review with vendors on SLA metrics



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