
System Administrator for Access Control Systems
2 days ago
We are seeking an experienced individual to join our offshore team in India as a Technical Support Specialist for Genetec Security Center and OnGuard access control systems.
">- Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely. Ensure timely problem resolution by coordinating with onsite teams, vendors, and other stakeholders.
- Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation, user guides, and support procedures.
- Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems. Deliver training and knowledge transfer sessions to junior staff or end-users when required.
- Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
- 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
- Good understanding of access control concepts, physical security principles, and industry standards.
- Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
As a Technical Support Specialist, you will be responsible for providing second-level support for Genetec Security Center and OnGuard access control systems. You will troubleshoot issues, implement system enhancements, and improve system performance and support operational security needs.
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