Strategic Operations Manager

14 hours ago

Belgaum, Karnataka, India beBeeStrategic Full time ₹ 18,00,000 - ₹ 20,00,000

Job Purpose:

  • Mashreq's Global Network is a distributed operations platform that underpins the Bank's global service delivery strategy. This role supports the Country Head in delivering strategic program agenda, managing programs and reporting across initiatives in cross-functional collaboration.
  • This role will support key strategic and governance projects, working closely with senior stakeholders. Additionally, it will act as a strategic enabler for employee-centric initiatives such as CSR and volunteering, ensuring these align with MGN's regulatory requirements and operational goals.

Key Results Areas:

  • Program Management and Governance
    • Ensure alignment of key projects to the strategic roadmap, reporting progress, risks, and benefits to senior leadership.
    • Support the Country Head in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
    • Maintain central program documentation repository, define program KPIs/SLAs, and track governance forum actions.
  • CSR & Employee Engagement
    • Anchors CSR governance, reporting, and stakeholder communication across MGN locations.
    • Partners with NGOs and internal CSR committees to evaluate, track, and present CSR initiatives, including funding proposals, volunteering drives, and employee participation metrics.
    • Works closely with communications and branding teams to articulate the impact of CSR initiatives and promote broad-based engagement.
    • Organizes townhalls, roundtables, and campaigns that showcase community impact and enhance employee pride in social contribution.
  • Reporting and Communication
    • Creates and manages dashboards, trackers, and reporting packs for project reviews and governance meetings.
    • Designs high-quality presentations and visual content to support internal and external communications.
    • Evaluates and enhances tools and templates to streamline workflows and improve governance visibility.

Knowledge, Skills and Experience:

  • University Degree related to Business Administration, Operations, Project Management or similar.
  • 8+ years' total experience including at least 5 years in Program/Project Management or Governance roles in financial services, consulting, or regulated environments.
  • Strong understanding of Project Management function, documentation standards, Project Lifecycle, etc.
  • Proficient in Microsoft Office suite – specifically Excel, Word, and PowerPoint.
  • Familiarity with efficient use of project tools e.g., MS Project, Excel based project trackers, templates.

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