Student Experience Partner

4 days ago


Solapur, Maharashtra, India beBeeEducation Full time US$ 40,000 - US$ 80,000
Job Title : Student Experience Partner

At the heart of our organization, we have an exciting opportunity for a Student Experience Partner to join our team. As a key member of our support staff, you will play a vital role in ensuring that our students receive top-notch service and support throughout their journey with us.

We are seeking an individual who is passionate about education and has a genuine interest in helping students succeed. If you are a strong communicator, empathetic, and comfortable working in a fast-paced environment, we would love to hear from you.

  • Support Students and Parents: Provide exceptional support to students and parents through various channels such as chat, email, and calls.
  • Manage Escalations: Effectively manage escalations across different channels to maintain a positive experience for our students and parents.
  • Mentor Students: Mentor students to ensure they get the most out of our educational platform and achieve their learning goals.
  • Cross-Functional Collaboration: Collaborate with our Sales, Tech, and Academy teams to resolve customer issues efficiently.
Requirements
  • Experience: Minimum 1 year of experience in customer experience or support roles.
  • Communication Skills: Strong written and verbal communication skills.
  • Skillset: Empathetic, solution-oriented, and able to work effectively in a fast-paced environment.
  • Additional Requirements: Passion for education and a genuine interest in helping students succeed.
Location

Our office is located at HSR Layout, Bangalore. We offer a WFO schedule - 6 days a week with rotational weekends off.



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