Chief Customer Advocate

6 days ago

Thrissur, Kerala, India beBeeResponsiveness Full time ₹ 6,00,000 - ₹ 8,50,000
Customer Support Role

The Customer Support Executive role is a vital position within our organization, responsible for delivering exceptional customer satisfaction.

Job Description: As a Customer Support Executive, you will be the primary point of contact for customers, handling their queries and complaints through various channels. Your main goal will be to provide timely and effective resolutions to customer issues.

Key responsibilities include:

  • Understanding the products and services provided by the company.
  • Supporting customers through an email ticketing system, social media, and phone calls.
  • Resolving customer complaints and queries in a professional manner.
  • Maintaining accurate records of each interaction for future reference.
  • Providing training sessions for new employees to enhance their skills.
  • Offering outstanding customer service and satisfaction.
  • Following up with customers for any additional information.
  • Taking feedback from customers to improve services.
  • Negotiating terms and conditions with customers when necessary.

Requirements: To excel in this role, you must possess:

  • Previous experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Exceptional verbal and written communication skills.
  • Good problem-solving abilities.
  • A customer-centric mindset.
  • Ability to meet deadlines and prioritize tasks effectively.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner with excellent decision-making skills.

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