
Senior Operations Manager
2 days ago
Job Summary:
We are seeking an experienced Senior Operations Manager to lead and manage our press part tooling service operations.
- Lead and manage the service operations for press part tooling customers
- Manage Annual Maintenance Contracts (AMCs) and ensure timely execution
- Resolve customer complaints with a proactive and solution-oriented approach
- Cross-functional role coordinating with various departments for smooth service delivery
- Guide and mentor service engineers and technicians
- Maintain compliance with pharma engineering standards and safety protocols
- Ensure accurate maintenance of service documentation and performance reports
- Drive continuous improvement in service quality and customer satisfaction
- Collaborate with sales and R&D teams to incorporate customer feedback and product enhancements
Requirements:
- Bachelor's degree in Mechanical Engineering or a related field
- 8-10 years of experience in Pharma Engineering / Tooling industry
- Strong leadership and team management skills
- Excellent troubleshooting and technical support capabilities
- Experience in handling audits and regulatory compliance
- Effective communication and customer relationship skills
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
What We Offer:
At our organization, we value innovation, collaboration, and customer satisfaction. Our team members enjoy a dynamic work environment, challenging projects, and opportunities to make a meaningful impact.
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