Senior Operations Manager

2 days ago


Mangalore, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary:

We are seeking an experienced Senior Operations Manager to lead and manage our press part tooling service operations.

  • Lead and manage the service operations for press part tooling customers
  • Manage Annual Maintenance Contracts (AMCs) and ensure timely execution
  • Resolve customer complaints with a proactive and solution-oriented approach
  • Cross-functional role coordinating with various departments for smooth service delivery
  • Guide and mentor service engineers and technicians
  • Maintain compliance with pharma engineering standards and safety protocols
  • Ensure accurate maintenance of service documentation and performance reports
  • Drive continuous improvement in service quality and customer satisfaction
  • Collaborate with sales and R&D teams to incorporate customer feedback and product enhancements

Requirements:

  • Bachelor's degree in Mechanical Engineering or a related field
  • 8-10 years of experience in Pharma Engineering / Tooling industry
  • Strong leadership and team management skills
  • Excellent troubleshooting and technical support capabilities
  • Experience in handling audits and regulatory compliance
  • Effective communication and customer relationship skills

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

What We Offer:

At our organization, we value innovation, collaboration, and customer satisfaction. Our team members enjoy a dynamic work environment, challenging projects, and opportunities to make a meaningful impact.



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