Cloud System Specialist

Job Summary

We are seeking a skilled Cloud Engineer with a strong Site Reliability Engineering mindset to join our team.

This role will ensure the availability, reliability, and performance of our cloud-based platform services and applications.

The ideal candidate will possess expertise in Kubernetes, cloud operations, and passion for optimizing complex distributed systems.

You will run our production environment, respond to critical incidents, and drive continuous improvement in system reliability and efficiency.

• Platform Reliability & Availability: Run the production environment by proactively monitoring availability and taking a holistic view of system health.
• Improve the reliability and quality of the system through automation, process refinement, and best practices.
• Measure and optimize system performance to ensure efficient resource utilization and optimal user experience.

Cloud Operations & Kubernetes Management:

• Design, deploy, and manage Kubernetes clusters and related cloud infrastructure.
• Implement and maintain containerization strategies and orchestration best practices.
• Manage and troubleshoot Robin storage solutions within the Kubernetes environment.
• Implement and manage CI/CD pipelines for cloud-native applications.

Incident & Problem Management:

• Collaborate for high-priority incident tickets, ensuring rapid system recovery.
• Provide immediate technical insights and support for cloud-native network functions.
• Lead Problem Management efforts, including Root Cause Analysis, for complex incidents.

Monitoring & Alerting:

• Implement and maintain robust monitoring, logging, and alerting solutions.
• Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs).

Automation & Tooling:

• Develop and implement automation scripts and tools to streamline operational tasks.
• Evaluate and integrate new tools and technologies to enhance operational efficiency.

Collaboration & Knowledge Sharing:

• Support governance reports, providing technical data and insights on cloud platform performance.
• Handle customer queries with technical expertise.
• Provide training and mentorship to junior team members.

Technical Requirements:

• Deep expertise in Kubernetes: Cluster deployment, management, and troubleshooting.
• Container orchestration, Pod lifecycle, Deployments, Services, Ingress.
• Helm charts, Kustomize.
• Advanced networking within Kubernetes.
• Security best practices in Kubernetes.
• Proficiency in Cloud Platforms: Experience with at least one major cloud provider.
• Containerization Technologies: Docker, container.
• Robin Storage: Hands-on experience with Robin.io or similar distributed persistent storage solutions.
• Infrastructure as Code (IaC): Terraform, Ansible, or similar tools.
• Scripting & Automation: Strong proficiency in Python, Go, Bash, or similar.
• Monitoring & Logging Tools: Prometheus, Grafana, ELK Stack, Splunk, Datadog, or similar.
• CI/CD Tools: Jenkins, GitLab CI/CD, Argo CD, or similar.
• Operating Systems: Linux expert-level knowledge.
• Networking Fundamentals: Deep understanding of TCP/IP, DNS, Load Balancing, Firewalls, VPNs.
• Telecommunications Network Knowledge: Strong understanding of Radio Access Network (RAN) architecture, components, and interfaces.

Qualifications:

• Bachelor's degree in computer science, Engineering, or a related field.
• Minimum of 5-6 years of experience in a Cloud Engineering, DevOps, or SRE role.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to anticipate issues, identify risks, and propose preventative solutions.
• Proven experience in responding to and resolving critical production incidents.
• A strong desire to learn, adapt, and drive continuous improvement.