
Executive Operations Manager
1 week ago
Job Overview
This role is for an experienced professional who has worked in day-to-day operations management and front desk duties in 4/5 star hotels.
- Responsibilities include managing daily front desk functions, check-ins/outs, billing, answering phone calls, emails, and responding to inquiries.
- The ideal candidate will ensure that front desk operations are error-free, identify any lapses, and rectify them in real-time.
- Administration of front office functions on a daily basis is crucial, along with the implementation, continuous review, and improvement of processes.
- Additionally, the role involves filling-in duties as needed in case of absence or peak workload, ensuring billing and recovery, and keeping track of all invoices and payments.
- The successful candidate will also monitor and oversee all guest services on a daily basis, identify critical guests, VIP arrivals, meet and greet, and attend to guests as necessary.
- Excellent verbal and written communication skills are required, including the ability to write professional emails, draft documents, and present information effectively.
- A hospitality attitude and aptitude, customer-centric approach, and effective communication skills are essential.
- Thorough organization and supervisory skills are also necessary, along with being a natural team player, having patience, negotiation skills, and good dispute resolution abilities.
Education-wise, a graduate or post-graduate degree in hotel management is preferred. The ideal candidate should have at least 3-4 years of experience working in similar roles in 4/5 star hotels.
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