Expert Service Provider

3 days ago

Alwar, Rajasthan, India beBeeSupport Full time ₹ 6,00,000 - ₹ 11,20,000
Senior Customer Support Executive

About AiSensy

AiSensy is a WhatsApp-based marketing and engagement platform empowering businesses to grow their revenues.

  • Exchanging over 400 crore WhatsApp messages yearly with users via AiSensy
  • Trusted by top brands like Vivo, PhysicsWallah, and Delhi Transport Corporation
  • Businesses drive 25–80% of revenues using AiSensy

The Opportunity

  • Work with a dynamic team passionate about customer success
  • Gaining hands-on experience in building support systems and processes
  • Collaborating closely with founders and leaders, sharing insights and receiving direct feedback

Responsibilities

  1. Customer Interaction: Manage inquiries across phone, email, live chat, and social media
  2. Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns
  3. Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction
  4. Maintaining accurate records of all interactions in CRM/support tools
  5. Developing expertise in AiSensy's platform to deliver effective solutions
  6. Collaborating with the support team to achieve KPIs/SLAs
  7. Analyzing customer feedback to improve user experience
  8. Contributing to the creation and refinement of support processes, tools, and workflows

Qualifications

  • 2-6 years of experience in customer support or a related role
  • Strong communication skills with a customer-first mindset
  • Proficiency in support platforms and CRM tools
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences
  • Comfortable working in international shift timings

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