Store Experience Manager

2 days ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview

The key objective of this role is to ensure that customers receive exceptional service at the store. This will involve greeting and assisting customers who visit to drop off or collect their articles, maintaining a clean and organized store environment, and ensuring that the customer experience is smooth and professional.

Key Responsibilities:

  • Attend to customers visiting the store for article drop-off and collection, ensuring a friendly and professional interaction.
  • Maintain store cleanliness and aesthetics, ensuring it meets high standards.
  • Manage inventory of stock, ensuring items are properly logged and available as needed.
  • Handle daily cash collection and prepare end-of-day financial summaries with accuracy.
  • Follow up with customers regarding the collection of completed orders.
  • Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.
  • Maintain up-to-date records of transactions, stock, and customer interactions to ensure transparency and efficiency.

Requirements:

  • Prior experience in luxury retail, customer service, or a related role is preferred.
  • Strong verbal communication skills in English, with the ability to engage with customers confidently.
  • A polite, hospitable, and solution-oriented approach to customer service.
  • Basic understanding of managing cash transactions and maintaining financial records.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.

About Us

We specialize in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores and a centralized workshop, we are committed to providing seamless customer experiences.

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