Senior Laboratory Operations Manager
3 weeks ago
Vijaya Diagnostic Centre Limited is seeking an experienced professional to oversee and ensure the smooth functioning of our main laboratory and satellite centers across India. The ideal candidate will play a key role in managing technical operations, quality management systems, and team leadership, ensuring compliance with regulatory standards and delivering exceptional service to patients.
Key Responsibilities:
Monitor the main laboratory and satellite centers across India, including periodic on-site visits to ensure compliance with policies and procedures.
Manage operations across equipment, inventory, staff, and Turnaround Time (TAT) while addressing complaints.
Ensure accurate and timely report generation for all patients.
Oversee technical operations in Phlebotomy services.
Technical & Quality Management:
Provide clinical advice on tests, services, and results interpretation in collaboration with consultants.
Implement and monitor Quality Management Systems (QMS) and ensure compliance with NABL 112 and ISO 15189:2022 guidelines.
Participate in the verification of new test methods and equipment performance evaluations.
Team & Stakeholder Coordination:
Coordinate with the Lab Director and various technical sections to ensure reliable test results and service delivery.
Participate in educational programs for laboratory staff and support internal and external training initiatives.
Address and resolve user complaints and requests, ensuring the availability of essential services during emergencies.
Safety & Compliance:
Ensure compliance with safe laboratory practices, including the use of Personal Protective Equipment (PPE) and Biomedical Waste management.
Monitor adherence to universal precautions and applicable safety regulations.
Qualifications:
MBBS + MD (Pathology) Mandatory
MBA / PGDM Minimum of 5 years of experience in managing laboratory operations.
Strong understanding of NABL 112, ISO 15189:2022 guidelines, and QMS.
Excellent leadership, communication, and problem-solving skills.
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