Senior Associate, SRE Application Support, Consumer Banking
1 month ago
Job Summary
We are seeking a highly skilled Senior Associate, SRE Application Support, Consumer Banking to join our team. As a key member of our Group Technology and Operations team, you will be responsible for providing application support and ensuring the smooth operation of our banking systems.
Key Responsibilities
• Provide 24/7 production support for our banking applications, including Java, JavaScript, and Cloud support
• Manage a team of support engineers and coordinate incident management, problem management, and infrastructure teams
• Develop and implement continuous service improvement plans, monitor processes, and automate tasks
• Collaborate with development teams to ensure seamless integration and deployment of releases, patches, and fixes
• Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines
• Manage bank-wide DR and BCP coordination/scheduling
• Foster strong communication skills and stakeholder management
Requirements
• Minimum 6+ years of experience in BFSI sector providing application support for complex transactional systems
• Strong expertise in Java, JavaScript, and Cloud technologies
• Excellent problem-solving and analytical skills, with ability to communicate complex issues to stakeholders
• Strong leadership and team management skills, with ability to motivate and guide team members
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong understanding of software development life cycles, including waterfall and Agile methodologies
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