Operations Coordinator

1 week ago


Delhi, Delhi, India Rare Carat Full time

Rare Carat is a leading diamond marketplace, committed to delivering exceptional customer experiences. As an Operations Associate, you will play a crucial role in managing our e-commerce website's daily operations, ensuring seamless communication with vendors, and maintaining efficient supply chain logistics.

Role Overview

We are seeking a highly motivated and detail-oriented individual to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and have experience in supply chain management or related fields.

Key Responsibilities
  • Manage key communications and dispute handling with 200+ diamond vendors from various locations
  • Ensure timely payments and credits reconciliation with vendors
  • Coordinate with the customer support team to provide timely and professional responses to customer inquiries
  • Work with logistics partners to ensure shipments are on schedule and manage expedite requests when needed
  • Maintain accurate records of all shipments and logistics activities
  • Report potential delays and blockages to the Director of Operations and develop solutions to prevent them in future

You will be responsible for analyzing data using Excel, Google Sheets, and other software tools to make informed decisions. Additionally, you will develop and implement standard operating procedures for the returns process and manage reverse logistics.

Requirements
  • Bachelor's degree in business administration or related field
  • Minimum of 2 years of experience in supply chain management or related fields
  • Excellent communication skills, both written and verbal
  • Proficient in using Excel and other software tools
  • Strong attention to detail and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Strong analytical and data-driven decision-making skills
Working Hours

7 pm - 3 am IST (US EST Timing)



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