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5 days ago
Job Title:
Senior Cybersecurity Specialist
Job DescriptionThe position of Senior Cybersecurity Specialist involves managing and administering security technologies for BT and its global customers. This includes ensuring the secure operation of firewalls, proxies, load balancers, and cloud security.
Key Responsibilities- Provide Level 3 technical support on security technologies such as firewalls, proxies, load balancers, cloud security, and provide escalation support and liaison with customer representatives or vendors.
- On-board new products to operation teams and take contract ownership.
- Form an integral part of a 24/7 rota to provide security in-life support, work on complex incidents, problems, and changes within the operational environment.
- Provide level 3 operational support, own high-priority incidents, and maintain agreed SLAs.
- Be the technology SME for specialized products as per contract or business need.
- Be the Contract SME obtaining full infrastructure, tools, and process knowledge.
- Hands-on experience in operation and management of security infrastructure.
- Minimum troubleshooting experience of 6 years on following products and technologies: next-generation Palo Alto, Prisma, firewalls, Cisco Firepower FTD, Fortinet Virtual Appliance IPS, web application firewalls, implementation and operation support experience on F5 LTM GTM ASM AFM.
- Experience in troubleshooting issues on Netscaler, Zscaler, Netskope, Cisco Umbrella.
- Understanding of identity and access management solutions like BeyondTrust, Okta, CyberArk, Cisco ISE.
- Knowledge of SDWAN, ability to provide Tier 3 support, manage complex and escalated tickets, knowledge of cybersecurity domains.
- Stakeholder management and ability to work under pressure, effective oral and written communication.
- Experience of working in a global security operation environment, ticketing tools like Remedy, ServiceNow, exposure to ITIL processes in context of service operations.
- Minimum professional level certification in CCIE Security, PCNSE, CCNP Security, Zscaler Certified, NSE4, NSE5.
- Professional qualification such as BE, B.Tech, MCA, Diploma in a relevant field is acceptable.
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