Learning Expert

About Us:

We are committed to making high-quality education accessible and affordable to individuals around the world. We do this by collaborating with top-tier universities across the globe.

We offer short courses, degree programs, professional certificates, and senior executive programs that help individuals learn new skills and transform their lives. Our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty has educated more than 250,000 individuals across 80+ countries.

We have over 2,000 employees globally and offices in various locations. Following a recent funding round, we are valued at $3.2 billion, and backed by several prominent investors.

About the Role:

This is a subject matter expert role that largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. They must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority.

We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the team on a regular basis to enhance course delivery and to solve unexpected course challenges

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

This is a great opportunity for professionals who want to make a difference in the field of education. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.