Network Infrastructure Specialist

4 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeNetwork Full time ₹ 5,00,000 - ₹ 10,00,000

Job Overview

We are seeking an enthusiastic and skilled Network Engineer to join our team. As a Networking Managed Services Engineer, you will be responsible for delivering high-quality network services to our clients.

The role involves working with clients to identify their IT infrastructure needs and providing proactive support to ensure the smooth operation of their systems. You will also be involved in troubleshooting technical incidents and resolving issues promptly.

This is an excellent opportunity to develop your skills and gain experience in a fast-paced environment.

Main Responsibilities:

  • Monitor client infrastructure and solutions.
  • Identify problems and errors prior to or when they occur.
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  • Investigate first-line incidents assigned and identifies the root cause of incidents and problems.
  • Fulfils approved requests following agreed procedures.
  • Provides telephonic or chat support to clients when required.
  • Executes approved maintenance activities including patching and configuration changes.
  • Follows the required handover procedures for shift changes to ensure service continuity.
  • Reports and escalates incidents where necessary.
  • Ensures the efficient and comprehensive resolutions of incidents and requests.
  • Proactively identifies opportunities for work optimization.
  • Updates existing knowledge articles or creates new ones.
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
  • May also contribute to / support on project work as and when required.

Key Requirements:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • CCNA or equivalent certification.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).

About Us

We are a leading provider of digital and AI infrastructure. Our company values diversity and inclusion and offers a positive and supportive work environment. We are committed to helping our clients innovate, optimize, and transform for long-term success.

Benefits:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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