Operations Manager

12 hours ago

Kanpur, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 22,00,000
Job Title: Operations Manager

The role of an operations manager is to oversee the day-to-day activities of a team or department within a business organization. This includes managing resources, implementing processes, and driving operational excellence.

  • Key Responsibilities:
    • Drive Operational Excellence
      • Develop and implement standards across guest rooms and public areas to ensure exceptional cleanliness and hygiene.
      • Manage SOPs in collaboration with other departments to ensure smooth operation.
      • Create structured checklists for daily, weekly, and monthly audits to maintain quality control.
    • Applied Learning
      • Facilitate on-the-job training in hygiene, grooming, and housekeeping techniques to enhance staff skills.
      • Conduct regular audits to assess team performance and identify areas for improvement.
      • Use appraisal systems to track staff development and training needs.
    • People Management
      • Guide and motivate the team to deliver high service standards with ownership and pride.
      • Promote a culture of internal customer care, collaboration, and professionalism within the team.
      • Lead staffing activities including recruitment, performance discussions, and recognition.
    • Business Acumen
      • Manage inventory and asset control to minimize wastage and ensure cost discipline.
      • Monitor consumption patterns to optimize resource allocation.
      • Review and approve procurement samples to meet quality and operational standards.
    • Leadership
      • Embody a positive leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
      • Ensure department goals are met in alignment with management directives.
      • Improve housekeeping systems and procedures to drive service efficiency.
    • Compliance & Risk Management
      • Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
      • Conduct risk assessments and implement corrective measures proactively to mitigate potential risks.
      • Document incidents, investigate, and resolve them to prevent recurrence.
    • Occupational Health & Safety Responsibilities
      • Champion the implementation and enforcement of OH&S standards across all operational areas.
      • Monitor safety risks, conduct regular safety drills, and update emergency response plans.
      • Train department heads and teams in HSSE protocols, fire safety, and first aid readiness.
      • Record and investigate incidents, enforce preventive measures, and promote continuous improvement in safety practices.

Requirements:

  • 5 years experience in hospitality management
  • Strong knowledge of operational policies and procedures
  • Excellent communication and interpersonal skills

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