Cybersecurity Product Specialist
3 weeks ago
CloudSEK is a cybersecurity product company that aims to build the world's fastest and most reliable AI technology for real-time digital threat identification and resolution. Our products leverage Artificial Intelligence and Machine Learning to provide rapid detection, precise threat analysis, and prompt resolution with minimal human intervention.
Product Support Job OverviewWe are seeking an experienced Cybersecurity Product Specialist to join our team. As a Product Specialist, you will be responsible for providing technical support to our clients, ensuring customer satisfaction, resolving technical issues, and delivering exceptional customer experiences.
The ideal candidate will have a background in cybersecurity, strong communication skills, and the ability to troubleshoot technical issues systematically. You will work closely with cross-functional teams to address customer inquiries, resolve technical issues, and provide timely solutions.
Key Responsibilities:- Serve as the primary point of contact for customers, understanding their needs, and providing technical support.
- Conduct product demonstrations and training sessions to educate clients on our cyber security products.
- Collaborate with sales, engineering, and product management teams to address customer inquiries, resolve technical issues, and provide timely solutions.
- Investigate and troubleshoot customer-reported issues, escalating to the appropriate teams when necessary, and ensuring prompt resolution.
- Stay updated with the latest industry trends, cyber threats, and technological advancements to effectively support customers.
- Previous experience in a client-facing role, preferably in technical or customer support.
- Strong communication and interpersonal skills, with the ability to build rapport and communicate technical concepts to both technical and non-technical audiences.
- Familiarity with cyber security products, including SIEM, threat intelligence, vulnerability management, or security analytics.
- Problem-solving skills and the ability to troubleshoot technical issues with a logical and systematic approach.
- Customer-centric mindset, with a passion for delivering exceptional customer service and ensuring customer success.
This is a challenging and rewarding opportunity to join a dynamic team and contribute to the growth and expansion of CloudSEK. The successful candidate will have a competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications.
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