Hosts Guests Experiences

7 days ago


India beBeeService Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

Guest Service Representative

  • This is an opportunity to deliver exceptional guest experiences and make a lasting impact.

About the Role:

A Guest Service Representative plays a vital role in ensuring our guests feel valued, appreciated, and well taken care of throughout their stay. This involves creating unforgettable experiences by being attentive, empathetic, and proactive in addressing any issues that may arise.

Key Responsibilities:

  • Welcome guests warmly and acknowledge IHG Rewards Club members and return guests personally or over the phone, showing appreciation for their loyalty.
  • Process transactions efficiently to ensure seamless check-in and check-out experiences.
  • Offer tailored recommendations to anticipate guests' needs and enhance their stay.
  • Serve as the guests' trusted contact, addressing concerns, resolving issues, and providing exceptional service.

What We Need from You:

We are looking for individuals with excellent communication skills to effectively engage with guests and resolve any issues that may arise. Problem-solving skills are also essential to turn challenges into opportunities and ensure every guest leaves with great memories.

Requirements:

  • Excellent communication skills to engage with guests and resolve issues.
  • Problem-solving skills to turn challenges into opportunities.
  • Fluency in the local language, with additional language skills being a plus but not essential.
  • Literacy and basic computer skills to navigate our systems and provide excellent service.

Benefits:

  • A competitive salary that rewards your hard work and dedication.
  • A comprehensive benefits package designed to support your well-being and help you live your best life.
  • Opportunities for growth and development through our extensive training programs.
  • A collaborative and inclusive work environment where diversity is celebrated and everyone feels welcome.

Our Culture:

At IHG Hotels & Resorts, we promote a culture of trust, support, and acceptance, striving to create a workplace that is welcoming and inclusive for everyone.



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