Corporate Performance Manager

2 weeks ago


Chandigarh, Chandigarh, India beBeeBusiness Full time
Key Deliverables
  • Ensure 100% adherence to SLAs and business processes for corporate accounts.
  • Improve collection efficiency within 0–60 and 60–90 day buckets.
  • Drive churn control, upsell opportunities, and overall revenue enhancement.
  • Manage end-to-end lifecycle of products/services through the partner ecosystem.
  • Strengthen account relationships using KPIs such as visit adherence, complaint ratio, and digital adoption (self-care, e-bill).
  • Minimize suspense accounts through accurate virtual account management and payment postings.
  • Track corporate revenue performance across all services and drive digital engagement via PFH and paperless solutions.
Role Responsibilities
  • Own customer lifecycle management for corporate clients using mobile, fixed line, and data products.
  • Ensure timely, quality service delivery with zero escalations.
  • Conduct regular service camps and corporate engagement events to boost brand presence.
  • Leverage strong analytical, Excel, and negotiation skills to enhance account performance.
  • Collaborate cross-functionally to drive digital adoption and process improvements.

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