Amazon Ecosystem Specialist

7 hours ago

Remote, India beBeeSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Success Professional

As a Customer Success Manager, you will play a vital role in driving the growth and success of our clients. The primary goal is to provide exceptional service, identify opportunities for improvement, and develop strategies to achieve business objectives.

  • Manage a portfolio of sellers to drive sustainable revenue growth by leveraging marketplace programs, tools, and processes.
  • Conduct deep dive analysis on seller issues, publish recommendations, and implement action plans to enhance seller experience.
  • Build and execute joint business plans that deliver on key performance indicators (KPIs) for both sellers and Amazon.
  • Develop a thorough understanding of the Amazon Marketplace ecosystem and manage additional projects related to paid services.
  • Collaborate with sellers to conduct regular workshops, meetings, and sessions to highlight business metric performance and build action plans.

Key Skills:

  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client-facing roles experience
  • Experience with Excel and data analysis
  • Ability to analyze customer data and develop strategic recommendations

Preferred Qualifications:

  • Experience analyzing key open issues and resolution metrics for managed accounts
  • Relationship management skills in technology, start-ups, or SaaS platforms

A Day in the Life:

  • Fill the gap for sellers by providing consultative services as Amazon experts
  • Collaborate with a team to develop programs and support sellers in their strategic growth
  • Work closely with small and medium enterprises within the Amazon Marketplace to support their growth

Benefits:

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