Senior Payments and Onboarding Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 1,08,00,000 - ₹ 1,98,00,000
Job Title:

International Onboarding/Payments Implementations Analyst

Job Responsibilities:
  • Collaborate proactively with the banking team and clients to support comprehensive onboarding processes, ensuring seamless communication and coordination.
  • Assist with new account services and product setups by validating specific client needs and requirements.
  • Understand payments product offerings and work with partners to update checklists and translate client requirements into actionable configuration needs.
  • Maintain clear and effective written and oral communication with stakeholders, addressing inquiries and negotiating or escalating issues as needed.
  • Monitor the progress of submitted implementation requests, escalate delays, and identify opportunities for process improvements to eliminate manual processes.
  • Partner with stakeholders from transformation and product organizations to perform user testing and platform enhancement testing for internal tools.
  • Act as a liaison between relationship teams, operations, treasury management sales, and implementations to deliver exceptional service to clients, the department, and the firm.
Required Skills and Qualifications:
  • At least 3 years of experience in operations, project management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions.
  • Ability to work effectively with cross-functional teams and thrive in a fast-paced dynamic environment.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, ensuring accuracy and compliance with policies.
  • Effective time management and organizational skills to prioritize tasks and meet deadlines.
  • Strong analytical skills to address client issues and commitment to exceptional service and client satisfaction.
  • Ability to identify and mitigate potential risks.
  • Technical aptitude and proficiency in PC skills, including Word, Excel, and PowerPoint, with a willingness to enhance digital literacy and adapt to new tools.

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