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System Host Specialist
3 weeks ago
About our organization:
We are an AI first innovation engineering services and solutions provider that aims to transform businesses through innovation.
We collaborate with clients through extended teams and turn-key projects, leveraging cutting-edge technologies and innovation.
Led by a leadership team prioritizing execution, outcomes, and continuous learning, we have been recognized as a leader in innovation.
Job Description:
As a skilled hosting expert, you will support the deployment, hosting, and maintenance of the LIMS application (a Laboratory Information Management System).
Key Responsibilities
Application Hosting & Environment Support
Install, configure, and maintain LIMS application environments (Database, Application, Report, and Client tiers).
Perform environment refreshes, patching, and upgrades as per project and business requirements.
Ensure environments comply with IT security and audit requirements.
Monitoring & Incident Management
Monitor system performance, logs, and scheduled jobs to ensure high availability.
Troubleshoot and resolve application hosting issues in coordination with infrastructure, DBA, and application teams.
Handle incident, problem, and change management as per ITIL processes.
User & Access Management:
Manage user provisioning, roles, and access rights in compliance with security policies.
Configure LDAP/SFTP connections for secure authentication and data transfer.
Backup, Recovery & Compliance
Ensure regular backups and disaster recovery readiness for LIMS environments.
Support IQ/OQ validation documentation and execution during deployments or upgrades.
Provide support for internal/external audits by maintaining SOPs and compliance records.
Collaboration & Documentation
Work with cross-functional teams (DBA, Infrastructure, Validation, Security) to resolve hosting issues.Document configurations, procedures, and environment details in knowledge repositories.
Provide shift handovers and on-call support for production-critical environments.
