High Impact Technology Support Specialist

1 day ago

Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

 

 Job Description:

This role involves providing technical support and resolving application-related issues to customers. You will work closely with the customer's technical and business environment to identify and resolve problems.

 

 Key Responsibilities:

  • Excellent customer service skills, written and verbal communication skills, professional demeanor to maintain and enhance customer relationships.
  • Gaining knowledge of assigned customers' technical and business environment.
  • Documenting and verifying reported problems.
  • Troubleshooting and resolving issues using all available tools, resources, and documentation.
  • Engaging additional resources when necessary.
  • Providing effective and consistent communication to management, peers, and account team in support of customers.
  • Working knowledge of main applications and strategy.

 

 Required Skills and Qualifications:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills, professional demeanor to maintain and enhance customer relationships.
  • Ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Ability to pass a background check may also be required.
  • Physical requirements include sitting for long periods of time.

 

 Benefits:

  • Work on impactful projects that make a difference.
  • Be part of a collaborative and inclusive culture.
  • Enjoy competitive compensation and benefits.
  • Access professional development and growth opportunities.
  • Join a team passionate about innovation and excellence.

 

 Why Join Us?

This is an exciting opportunity to work with a dynamic team and contribute to delivering exceptional results. If you are a motivated individual with excellent customer service skills and a passion for technology, we encourage you to apply.

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