Night Shift Passenger Services Coordinator

1 day ago

Thiruvananthapuram, Kerala, India beBeeTicketing Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title:

Night Shift Ticketing Executive

Job Description:

We are seeking a skilled and detail-oriented Night Shift Ticketing Coordinator to manage ticketing operations during evening and night hours.

The ideal candidate should have proven experience in airline ticketing, strong knowledge of GDS systems, and the ability to handle client queries efficiently with minimal supervision.

Key Responsibilities:

  • Ticketing Operations:
    1. Book, cancel, reschedule, and manage domestic and international tickets.
    2. Handle amendments, refunds, and re-issuances as per client requirements.
    3. Monitor and resolve ticketing-related issues promptly.
  • Customer Support:
    1. Provide customer service via calls, emails, and chats during the night shift.
    2. Assist clients with queries related to fares, routing, and policies.
  • System Handling:
    1. Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
    2. Ensure accurate data entry and booking processes.
  • Coordination:
    1. Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
    2. Update clients on travel schedules, changes, and airline policies.
  • Reporting & Compliance:
    1. Maintain accurate transaction logs and prepare daily reports.
    2. Follow industry regulations and adhere to established standards.
Required Skills and Qualifications:

Minimum Requirements:

  • 1–2 years of experience in airline ticketing or travel services.
  • Proficiency in GDS systems (Amadeus, Galileo, or Sabre).
  • Strong knowledge of fare rules, airline ticketing policies, and international routing.
  • Excellent verbal and written communication skills in English.
  • Ability to work independently and manage responsibilities in a night shift setup.
  • Reliable internet connection and a suitable work-from-home environment.
Preferred Qualifications:

Preferred Candidates:

  • Based in Thiruvananthapuram will be given preference.
  • Experience handling night shift operations.
  • Familiarity with visa regulations, baggage policies, and travel restrictions will be an added benefit.

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