Client Relationship Manager

6 days ago


Chennai, Tamil Nadu, India Nibav Home Lifts Full time

Company Overview

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Nibav Home Elevators are a leading provider of innovative elevator solutions, committed to delivering luxury and convenience to homes. With a vision of bringing high-end technology to every household, we strive to exceed customer expectations.

About Us

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We design and manufacture modern, self-supporting elevators that use air pressure for smooth operation. Our products are engineered to provide comfort, safety, and style to any home. We believe in building long-term relationships with our customers and exceeding their expectations through exceptional service and support.

Job Description

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We are seeking an experienced Client Relationship Manager to join our team. As a key member of our sales department, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our products and services. Your primary goal will be to identify opportunities for further growth and development within existing client relationships. This role requires excellent communication skills, both verbal and written, as well as the ability to work independently and collaboratively within a team environment. If you have a passion for delivering exceptional customer experiences and enjoy working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity

Key Responsibilities:

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* Building and maintaining relationships with clients and key personnel
* Contacting clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
* Escalating and resolving areas of concern as raised by clients
* Conducting business reviews to ensure clients are satisfied with their products and services
* Alerting the sales team regarding opportunities for further sales within key clients
* Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements:

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* 1-4 years of experience in a similar role
* Excellent communication skills in English and Kannada/Hindi/Malayalam
* Internship experience in relevant domain is an added advantage
* Good relationship management and networking skills
* Pleasing personality with the ability to understand client needs and execute accordingly
* Team player with leadership skills
* Maintain a positive attitude focused on customer satisfaction

Preferred Qualifications:

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* Fluency in Kannada/Malayalam and English
* Immediate joiner
* Willing to relocate to Chennai

Location:

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Nibav Towers, Govindan Nagar, Palavakkam, Chennai, Tamil Nadu.

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