Cloud Monitoring Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Cloud Monitoring Technical Support Expert to join our team at Vertiv. As a key member of our support team, you will be responsible for providing technical assistance to customers and ensuring the smooth operation of our cloud monitoring solutions.
Responsibilities
- Provide technical support to customers via phone, email, and remote access
- Investigate and resolve technical issues related to cloud monitoring systems
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Participate in training and development programs to stay up-to-date with the latest technologies and best practices
Requirements
- Minimum 2 years of experience in technical support or a related field
- Excellent technical knowledge of cloud monitoring systems and related technologies
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficient in Office 365 and other relevant software tools
Working Conditions
- Reactive, fast-paced environment
- Professional office environment
- On-call availability through a national paging/cellular system using a scheduled rotation
- Maximum of 10% domestic and international travel as required
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