Cloud Monitoring Support Specialist

3 weeks ago


Pune, Maharashtra, India Vertiv Full time

Job Summary

We are seeking a skilled Cloud Monitoring Technical Support Expert to join our team at Vertiv. As a key member of our support team, you will be responsible for providing technical assistance to customers and ensuring the smooth operation of our cloud monitoring solutions.

Responsibilities

  • Provide technical support to customers via phone, email, and remote access
  • Investigate and resolve technical issues related to cloud monitoring systems
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in training and development programs to stay up-to-date with the latest technologies and best practices

Requirements

  • Minimum 2 years of experience in technical support or a related field
  • Excellent technical knowledge of cloud monitoring systems and related technologies
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficient in Office 365 and other relevant software tools

Working Conditions

  • Reactive, fast-paced environment
  • Professional office environment
  • On-call availability through a national paging/cellular system using a scheduled rotation
  • Maximum of 10% domestic and international travel as required


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