Client Engagement Specialist

7 days ago


Gurgaon, Haryana, India Robert Walters Full time
Join Our Team:
Robert Walters is a leading global human resources consulting firm that helps clients around the world find, engage, and retain the best talent for their businesses. We are seeking a highly skilled and enthusiastic individual to join our support team as a customer service representative. In this role, you will be responsible for providing timely and effective responses to client inquiries, resolving issues proactively, and ensuring seamless communication throughout the engagement process. Your excellent phone etiquette, verbal, written, and interpersonal skills will enable you to build trust and rapport with clients, while your ability to multitask, organize, and prioritize work will help you meet deadlines and deliver results. Additionally, you will have the opportunity to track client and product order information, log client data in spreadsheets, and contribute to monitoring call center activity. This is an exciting opportunity to develop your skills, gain experience, and grow your career in customer service.

About the Role:
- Provide timely and effective responses to client inquiries
- Resolve issues proactively and ensure seamless communication
- Track client and product order information and log client data in spreadsheets
- Contribute to monitoring call center activity

Requirements:
- At least 1-3 years of relevant work experience
- Excellent phone etiquette and verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work

Benefits:
- Opportunity to work with a leading global HR consulting firm
- Chance to develop your skills and gain experience in customer service
- Collaborative and dynamic work environment

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