Information Technology Support Specialist

Job Title: Information Technology Support Specialist

We are seeking a motivated and enthusiastic IT professional to join our team as an Information Technology Support Specialist. This role is designed for recent graduates or entry-level candidates with foundational knowledge in IT, providing an opportunity to apply learning in a dynamic environment.

Key Responsibilities:

• Provide basic first-level technical support to employees by responding to queries related to hardware, software, network connectivity, and user accounts under supervision.
• Assist in setting up and configuring new workstations, laptops, peripherals, and mobile devices for employees.
• Support routine maintenance tasks such as software updates, system patches, and antivirus scans.
• Help manage and track IT assets and maintain accurate inventory records.
• Participate in user account creation, modification, and password management, primarily in GWS and JAMF MDM environments.
• Monitor helpdesk tickets and escalate issues to senior engineers as needed, ensuring timely resolution.
• Assist in network troubleshooting activities including connectivity problems, VPN setup, and printer configuration.
• Document technical procedures, troubleshooting steps, and common solutions for knowledge base improvement.
• Support the IT team in small projects, such as software deployments, hardware upgrades, and security audits.
• Follow company policies and best practices for IT security, data privacy, and compliance.
• Participate actively in training and development sessions to build technical skills and product knowledge.

Requirements:

• Recent graduate or final year student of Bachelor's degree in Information Technology, Computer Science, or Computer Engineering (Freshers are encouraged to apply).
• Basic understanding of computer hardware components and operating systems (MacOS/Windows/Linux).
• Familiarity with IT asset inventory, mac OS, basic networking, and user account management.
• Fundamental knowledge of networking concepts including IP addressing, DHCP, DNS, and VPN.
• Basic understanding of security concepts such as firewalls, antivirus solutions, and patch management is a plus.
• Interest in learning scripting languages like PowerShell or Bash is desirable but not mandatory.
• Good interpersonal skills with the ability to communicate technical information clearly to non-technical users.
• Strong willingness to learn, problem-solving aptitude, and the ability to work in a team environment.
• Ability to handle multiple tasks effectively and work under supervision.

Growth Opportunities:

• Gain hands-on experience with advanced IT infrastructure and cybersecurity tools used in fintech.
• Opportunity to learn from experienced IT professionals and participate in real-world projects.
• Exposure to cloud-based solutions, endpoint security platforms, and enterprise IT management.
• Pathways to full-time roles in IT support, network administration, system administration, or cybersecurity based on performance.
• Continuous learning culture with access to training resources, certifications, and workshops.

Work Environment:

• Collaborative and supportive team within an innovative organization.
• Opportunity to work with cutting-edge technologies and contribute to critical IT functions.
• Emphasis on professional development, mentorship, and knowledge sharing.

Preferred Skills and Attributes:

• Prior internship experience or academic projects in IT support or related areas is advantageous.
• Basic familiarity with ticketing systems (e.g., JIRA, ServiceNow) or willingness to learn.
• Understanding of cybersecurity fundamentals and regulatory compliance environments, especially in fintech, is a bonus.
• Certifications like Networking, Microsoft Fundamentals, ITIL or equivalent will be an advantage.
• Demonstrated initiative and a proactive approach to resolving issues and learning new technologies.