Senior Automated Testing Specialist

2 weeks ago

Mysore, Karnataka, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
IVR Tester Position Overview

This role involves working as an IVR tester, responsible for ensuring that interactive voice response systems operate correctly.

The ideal candidate will have experience in quality assurance and software testing, with a focus on automated testing tools such as Hammer On Demand and/or Hammer Call Master and Selenium WebDriver or Playwright.

Key Responsibilities:
  • Create test scenarios to avoid leaked defects.
  • Ensure test coverage of all critical inter-system integration points.
  • Handle multiple initiatives of varied complexity simultaneously.
  • Provide feedback on QA procedures to IT leads.
  • Review and provide feedback on requirements, technical design, and specifications through user story/backlog refinement sessions.
  • Responsible for test planning including test plans, test data requirements, test scenarios, test cases, test results, test strategy, and test summary reports leveraging user stories, business requirements, UX design specifications.
  • Conduct manual and automated testing.
  • Strong understanding of defect workflow, agile methodology.
  • Identify and document all defects and customer experience concerns.
  • Manage the test artifacts and approval process.
Required Qualifications:
  • 5+ years of experience in software industry with quality assurance, creating test plans, test cases, tracking defects, reporting status to various levels in organization.
  • Experience testing omnichannel (voice and chat) natural language processing (NLP), conversational AI, and cognitive solutions.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within the healthcare industry.
Preferred Qualifications:
  • Familiarity with text-to-speech and speech-to-text technology.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

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