Effective Knowledge Management Professional

4 days ago

Bareilly, Uttar Pradesh, India beBeeKnowledge Full time ₹ 10,00,000 - ₹ 20,20,000

Job Title: Knowledge Management Specialist

Job Description:

This role involves leading and managing the end-to-end knowledge transfer and functional process training for managed functions in Bengaluru. The goal is to ensure upskilling and transition support across various platforms, including systems like Oracle Financials, MSD, and Invevo.

The successful candidate will design and implement a comprehensive roadmap for knowledge transfer and management. This includes capturing critical process knowledge, standardizing it, and disseminating it effectively across teams during transitions and platform changes.

Responsibilities:
  • Design and implement training roadmaps by collaborating with GBS leadership, GPOs, RPCs, and Tower Leads to identify skill gaps and any training needs.
  • Develop and maintain training content, manuals, and e-learning modules for various operational applications/platforms/ERPs.
  • Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
  • Ensure training programs are tailored to various roles within GBS (FinOps & HROps).
  • Function as a liaison between platform vendors and internal teams for training-related updates.
  • Track training effectiveness through assessments, feedback, and performance metrics and use them refine content, delivery methods, and learning formats for greater impact.
Required Skills and Qualifications:
  • 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
  • Experience with Learning Management Systems (LMS) and e-learning tools.

Benefits:

As a valued member of our team, you can expect a competitive compensation package, flexible working arrangements, and opportunities for professional growth and development.

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