Digital Transformation Lead

3 days ago


Kota, Rajasthan, India beBeeStrategy Full time ₹ 15,00,000 - ₹ 25,00,000

Are you ready to elevate our customer experience through innovative digital strategies?

About the Role

We seek a seasoned Digital Strategy Manager to spearhead our digital initiatives within our call center operations. This key position will involve conceptualizing, developing, and driving digital strategies aligned with our business objectives. The ideal candidate will possess exceptional leadership skills, a keen understanding of data & analytics, and the ability to foster seamless collaboration among cross-functional teams.

Key Responsibilities:
  • Develop and drive digital strategies that propel our business forward
  • Optimize digital channels, including chat, email, web, and self-service platforms
  • Leverage data & analytics to enhance efficiency and customer satisfaction
  • Lead the integration of AI, automation, and emerging technologies
  • Cultivate strong relationships with CX, IT, and Ops teams to ensure seamless execution
Requirements:
  • 5+ years of experience in digital strategy, digital operations, or customer experience
  • In-depth knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Exceptional communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

This is an exciting opportunity to shape the future of customer service and be part of a dynamic team.



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