Strategic Operational Excellence Lead

1 week ago

Solapur, Maharashtra, India beBeeOperational Full time ₹ 1,00,00,000 - ₹ 1,40,00,000
Job Description:

This role is responsible for driving operational excellence, project management, data analysis, and KPI improvement within the Cards Customer Success vertical. The primary liaison between internal teams and banks will ensure smooth operations processes, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.

Key responsibilities include monitoring and addressing day-to-day operational issues, acting as the SPOC for banks for operational queries and escalations, and providing online and offline support to banks for operational issues. Additionally, conducting bank training sessions on systems, processes, and product awareness, maintaining oversight on the Process Advisory Group to act as a center of expertise for operational excellence, and automating processes leveraging RPA and AI/ML.

The role also involves ensuring accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations. Furthermore, advising on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs.

Required Skills and Qualifications:
  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.
Benefits:

As a member of our team, you'll have the opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, we're more than just a workplace—it's a platform to grow, contribute, and make a meaningful difference.

Others:

We're committed to creating a workplace that values diversity, equity, and inclusion. If you're passionate about making a positive impact and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

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