Cloud Infrastructure Specialist

Cloud Operations L2 Support Specialist

We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering mindset to join our organization.

This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network and Core Network functions deployed on cloud infrastructure.

The ideal candidate will possess deep expertise in Kubernetes, cloud operations, and a passion for optimizing complex distributed systems. You will be instrumental in running our production environment, responding to critical incidents, and driving continuous improvement in system reliability and efficiency across both RAN and Core cloud deployments.

Main Responsibilities

• Platform Reliability & Availability:

• Ran the production environment by proactively monitoring availability and taking a holistic view of system health for our cloud-based RAN and Core Network platforms.
• Improved the reliability and quality of the system through automation, process refinement, and best practices for both RAN and Core cloud components.
• Measured and optimized system performance to ensure efficient resource utilization and optimal user experience for network services.
• Ensured services were available, the underlying infrastructure was properly functioning and monitored critical applications and related services to guarantee system availability for RAN and Core functions.

Cloud Operations & Kubernetes Management:

• Designed, deployed, and managed Kubernetes clusters and related cloud infrastructure for both RAN and Core Network application deployments.
• Implemented and maintained containerization strategies and orchestration best practices for telecom workloads.
• Managed and troubleshooted Robin storage solutions within the Kubernetes environment, supporting the unique storage needs of RAN and Core applications.
• Implemented and managed CI/CD pipelines for cloud-native RAN and Core applications.
• Responsible for cloud resource provisioning, scaling, and cost optimization for all deployed network functions.

Incident & Problem Management:

• Collaborated for high-priority incident tickets (e.g., MIC Reported Incident, Serious/Medium/Small Network Incidents, RIUD Faults), ensuring rapid system recovery for both RAN and Core impacted services.
• Was on standby to interface with developers when issues arose and got escalated, providing immediate technical insights and support for cloud-native network functions.
• Lead problem management efforts, including root cause analysis (RCA), for complex incidents affecting RAN and Core cloud deployments.
• Identified bugs and worked with development teams to prioritize and implement fixes for cloud-native network elements.

Monitoring & Alerting:

• Implemented and maintained robust monitoring, logging, and alerting solutions for cloud infrastructure and applications supporting RAN and Core services.
• Defined and tracked service level indicators (SLIs) and service level objectives (SLOs) for critical RAN and Core services running in the cloud.

Automation & Tooling:

• Developed and implemented automation scripts and tools to streamline operational tasks, deployments, and incident response for cloud-native RAN and Core components.
• Evaluated and integrated new tools and technologies to enhance operational efficiency.

Cross-Functional Collaboration:

• Supported governance reports, providing technical data and insights on cloud platform performance for RAN and Core.
• Handled customer queries with technical expertise and provided timely resolutions related to cloud-deployed network services.
• Provided training and mentorship to junior team members on cloud technologies and SRE practices, specifically in the context of telecom networks.
• Worked closely with development, network, and security teams to ensure seamless service delivery across the entire network architecture.

Requirements

• Deep expertise in Kubernetes and cloud operations.
• Strong knowledge of containerization strategies and orchestration best practices for telecom workloads.
• Experience with Robin storage solutions and CI/CD pipelines for cloud-native applications.
• Excellent collaboration and communication skills.

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